Cancellation / Refund Policy

• Classes may be rescheduled at no charge or tuition refunded, less a $25 cancellation fee.
• Online products, CD’s and shipping charges are nonrefundable.
• Self-Study courses may be returned in new condition within 30 days, less a $25 cancellation fee to:

Please allow 2-3 weeks for processing.

Student Grievance Policy / Procedure:

Students aggrieved by action of the school or personnel of the school should attempt to resolve these problems with appropriate school officials. Grievances should be in writing and directed to: A.D. Banker & Company, Attn: Compliance Manager, 5000 College Blvd #120, Overland Park, KS 66211-1629. Student will receive a written response and offer of resolution within 7 days. The student's employer may be consulted in determining the resolution. The student may file an appeal with the Compliance Manager. The case will then be considered by appropritate members of the administrative staff. Should this procedure fail, student may contact the Kansas Board of Regents, 1000 SW Jackson # 520, Topeka, KS 66612-1368.

Guarantee Policy

If you do not pass the state exam on the first attempt, we will refund the cost of one testing fee.

To qualify for reimbursement

• Click Online Exam button on homepage
• Complete exam that corresponds with scheduled state exam
• Three days prior to your state exam, score 80% or greater on the Guarantee Exam
• The Guarantee Exam may be taken only once to determine qualification
• To make claim for reimbursement, email a copy of failing exam score report to curriculum@mail.adbanker.com within 14 days of exam date
• An exam refund cannot exceed the purchase price of a course