Refund Policy

Cancellation / Refund Policy

  • Classes may be rescheduled at no charge or tuition refunded, less a $25 cancellation fee.
  • Online products, CD’s and shipping charges are nonrefundable.
  • Self-Study courses may be returned in new condition within 30 days, less a $25 cancellation fee to:

A.D.Banker & Company
Attn: Returns
5000 College Blvd #120
Overland Park, KS 66211

Please allow 2-3 weeks for processing.

Student Grievance Policy / Procedure:

Students aggrieved by action of the school or personnel of the school should attempt to resolve these problems with the appropriate school officials. Grievances should be in writing and directed to: A.D. Banker & Company, Attn: Compliance Manager, 5000 College Blvd #120, Overland Park, KS 66211-1629. Student will receive a written response and offer of resolution within 7 days. The student's employer may be consulted in determining the resolution. The student may file an appeal with the Compliance Manager. The case will then be considered by appropritate members of the administrative staff. Should this procedure fail, student may contact the Kansas Board of Regents, 1000 SW Jackson # 520, Topeka, KS 66612-1368.

Guarantee Policy

We guarantee you will pass your state exam on your first attempt. If you fail the state exam within 3 days of scoring an 80% on our Guarantee Exam, send us a copy of your state exam results and we will refund the cost of your materials.

To qualify for reimbursement

  1. Login in the upper right corner of this page
  2. Your browser should load the My Products section of your Dashboard
  3. Complete exam that corresponds with scheduled state exam
  4. Three days prior to your state exam, score 80% or greater on the Guarantee Exam
  5. The Guarantee Exam may be taken only once to determine qualification
  6. To make claim for reimbursement, email a copy of failing exam score report to curriculum@adbanker.com within 14 days of exam date